Overview & Purpose
The Residential Tenancies Board (the ‘RTB’) is committed to protecting the privacy of all website users and upholding our responsibilities under the GDPR and the ePrivacy Regulations 2011. You should be aware that each time you visit the Website, general information about your visit is collected and retained in the form of ‘Cookies’.
Please take the time to read this Cookie Policy as it explains how we collect, use and store Cookies and how to manage your preferences.
Please note that this policy is kept under regular review and we reserve the right to update this policy as required. The Cookie Policy forms part of our overall Privacy Policy.
Last Review Date: 07/05/2024
What is a Cookie?
A cookie is a small text file that may be stored on your computer or mobile device that contains data related to a website you visit. It may allow a website “remember” your actions or preferences over a period of time, or it may contain data related to the function or delivery of the site.
- First party cookies are cookies set by the website you’re visiting (www.rtb.ie). Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
- Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser.
- Session cookies are temporary cookies and are deleted when you close your browser.
The first time you visit www.rtb.ie you will be prompted to accept or refuse cookies. Your cookie preferences will be retained for 12 months, after which you will be asked to re-consent. Further information can be found below.
For further information on cookies visit: http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm
How do we use Cookies?
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Performance Cookies: This information helps us monitor traffic on our Website, so that we can manage the Website's capacity and efficiency. It also helps us to understand which parts of this Website are most popular, and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the Website. This type of non-personal information and data is collected through the standard operation of our internet servers and logs as well as “cookies”.
Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies are used for functionality that is strictly necessary for services that are explicitly requested by the user for their session as per Regulation 5(5), SI 336 of 2011 (the ePrivacy Regulations).
Managing Cookies
You can change your cookie preferences at any time by navigating to the ‘Cookie Settings’, always found at the bottom of the RTB website. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.
One simple way to prevent the use of cookies is to activate the facility which is available in most web browsers that enables you to deny or accept cookies. However, you should realise that some cookies may be necessary in order to provide you with certain features such as the customised delivery of certain information.
To find information relating to browser controls, visit the browser developer's website or your browser settings.
Security
The RTB takes its security responsibilities in protecting your personal data seriously and employs the most appropriate physical and technical measures, including staff training and awareness to ensure as far as possible that adequate protection is provided.
The RTB uses industry standard methods of encryption to ensure confidentiality of all data transferred over the internet between the user’s computer and the RTB’s ICT systems. You should note that while we take reasonable precautions to safeguard information transmitted between the Website and users of the Website, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosures of such information during transmission. This caveat applies to all websites that a user visits and not just the RTB. We use Secure Socket Layer (SSL) technology, as do all the well-known internet shopping sites, to encrypt and safeguard sensitive information transmitted (e.g PPSN, credit card details). Users acknowledge this risk when communicating with the Website. As you access relevant areas on this site, you will see the padlock in your browser’s security display indicating the transfer of all data between your browser and our site has been encrypted.
What cookies are used for Ami - RTB WebChat?
The table below explains the cookies we use and why, with all data transfer handled by a POST request over an HTTPS connection.
Ami's/RTB Virtual and Live Webchat cookie is deployed onto the customer’s device upon the loading of the webpage / initiation of the Ami tag.
This means that an Ami cookie is deployed regardless of whether the customer utilises Ami or not.
| Cookie | Name | Description | Retention - Anonymised Data | Category |
| Ami – RTB webchat | +sr-data | Recognises a unique user | 12 months | Functional |
| Ami – RTB webchat | _sr-cur | Recognises a new chat session | 12 months | Functional |
| Ami – RTB live webchat | +sr-ec | Remembers a conversation if in progress from a previous page | 12 months | Functional |
| Ami – RTB webchat | +sr-lc | Remembers when a user has their first chat with Ami | 12 months | Functional |
| Ami – RTB webchat | +sr-cl | Remembers if the user had previously closed the conversation window | 12 months | Functional |
| Ami – RTB webchat | +SrlMin & srMin | Remembers Ami chat window minimisation status | 12 months | Functional |
What Cookies are being used on RTB.ie?
The table below explains the cookies we use and why.
|
Cookie |
Name |
Description |
Retention |
Category |
|
Google Analytics (GA4) |
_ga_xxxxxxxxxx _gid _gat_UA-nnnnnnn-nn _ga _gclxxxx |
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data here. |
12 months |
Performance Cookies |
| Google Analytics (GA4) |
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx |
This is a cookie set by Google Analytics to build a profile of your interests and show you relevant adverts on other sites. |
12 months |
Targeting Cookies |
|
Hotjar cookie |
_hjid |
Hotjar script is used on the RTB's website, Hotjar cookies are responsible for displaying the correct content to visitors without personally identifying anyone. A cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. |
12 months |
Performance Cookies |
|
Hotjar cookie |
|
Hotjar script is used on the RTB's website, Hotjar cookies are responsible for displaying the correct content to visitors without personally identifying anyone. When the Hotjar script executes, we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains. After this check, the cookie is removed. |
Session |
Performance Cookies |
|
Other performance cookies |
exp_last_activity |
This cookie name is associated with the website content management system Expression Engine. It tracks and records visitor activity. |
12 months |
Performance Cookies |
|
Other performance cookies |
exp_tracker |
This cookie name is associated with the website content management system Expression Engine. It tracks and records visitor activity. |
Session |
Performance Cookies |
|
Cookie Preference |
OptanonAlertBoxClosed |
These cookie are used to remember a user’s choice about cookies on rtb.ie |
12 months |
Strictly Necessary Cookies |
|
Strictly Necessary |
exp_csrf_token |
This cookie is used by Cloudflare to identify trusted web traffic. |
12 months |
Strictly Necessary Cookies |
|
Strictly Necessary |
PHPSESSID |
PHP session cookie associated with embedded content from this domain. |
Session |
Strictly Necessary Cookies |
What cookies are used for RTB Online Registration Portal?
The table below explains the cookies we use and why:
|
Cookie |
Name |
Description |
Retention |
Category |
|
Login |
SF-TokenId |
Handles the claims token (claims authentication mode). Should be configured in the SecurityConfig file |
118 minutes by default (configurable) |
Authentication |
|
Login |
.ASP.Net.cookies |
Full description in: https://www.progress.com/documentation/sitefinity-cms/administration-secure-cookies |
600 minutes or session(configurable) |
Authentication |
|
Login |
sf-prs-lu |
Saves the landing URL. |
Session |
Authentication |
|
Login |
sf-prs-ss |
Holds the time of first page visit. |
Session |
Authentication |
|
Login |
ASP.NET_SessionId |
Contains information about the browser session and enables visitors to log into the website. |
Session |
Authentication |