We are aware that a small number of customers are experiencing technical difficulties when trying to reset their password on the RTB Online Account system. We are working to resolve the issue as soon as possible and apologise for any inconvenience caused. If you encounter issues resetting your password within 1 hour of receiving the password reset email, you can contact our Call Centre.
Get support from our Call Centre
You can call the RTB Call Centre for help on 0818 30 30 37 or 01 702 8100. All calls are charged at local rates.
Our phone lines are open between 9am and 5pm, Monday to Friday.
If our Call Centre is closed
If our Call Centre is closed and you encounter issues resetting your password within 1 hour of receiving the password reset email, you can take the following steps:
- Right-click on the 'reset my password' button in the email.
- Select 'Copy hyperlink’.
- Paste this link into the same browser URL used to request the password reset link.