{"id":1234,"date":"2025-05-02T11:27:41","date_gmt":"2025-05-02T11:27:41","guid":{"rendered":"https:\/\/rtb.ie\/ga\/?page_id=1234"},"modified":"2025-10-31T11:54:51","modified_gmt":"2025-10-31T11:54:51","slug":"customer-charter","status":"publish","type":"page","link":"https:\/\/rtb.ie\/ga\/about\/what-we-do\/customer-charter\/","title":{"rendered":"Cairt custaim\u00e9ir\u00ed"},"content":{"rendered":"\n<section id=\"block-block_9ae3ba5302af4a0d06762ef5ed73442e\" class=\"header-block rtb-block colour-teal margin-top-none margin-bottom-default\">\n    <div class=\"container\">\n        <nav class=\"breadcrumbs\" aria-label=\"breadcrumb\">\n    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Bord um Tion\u00f3ntachta\u00ed C\u00f3naithe.\" href=\"https:\/\/rtb.ie\/ga\" class=\"home\" aria-current=\"page\"><span property=\"name\"><i class=\"rtb-home-icon\"><\/i><\/span><\/a><meta property=\"position\" content=\"1\"><\/span><i class=\"rtb-chevron\"><\/i><\/nav>\n        \n        <div class=\"wrapper\">\n            <div class=\"content\">\n                            \n                <h1 class=\"heading-xl\">Cairt custaim\u00e9ir\u00ed<\/h1>\n                                            <\/div>\n            <!-- Temporary image: Remove after migrating illustrations to the illustration_selection field -->\n            \n                                    <div class=\"illustration fade-up\" aria-hidden=\"true\">\n                                                    <img decoding=\"async\" src=\"https:\/\/rtb.ie\/ga\/wp-content\/themes\/rtb\/assets\/images\/illustrations\/header-block\/header-illustration-teal-a.svg\" alt=\"\" \/>\n                                            <\/div>\n                                    <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section id=\"block-block_61c4a8d6206093be3b944a9a9da16ab8\" class=\"navigation-block container rtb-block margin-top-default margin-bottom-s\">\n    <div class=\"content\">\n        <header>\n                            <h2 class=\"heading-s\">Ar an leathanach seo<\/h2>                        <i class=\"rtb-arrow down\"><\/i>\n        <\/header>\n                    <nav class=\"navigation\">            \n                                    <ul>\n                                                                                    <li><a class=\"text-link\" href=\"#intro\" target=\"\">R\u00e9amhr\u00e1<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#what\" target=\"\">Cad is Cairt Custaim\u00e9ir\u00ed RTB ann?<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#contact\" target=\"\">Teagmh\u00e1il a dh\u00e9anamh leis an mBord um Thion\u00f3ntachta\u00ed C\u00f3naithe<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#ask\" target=\"\">Na nithe a iarraimid ort agus t\u00fa ag d\u00e9ile\u00e1il linn<\/a><\/li>\n                                                                        <\/ul>\n                                    <ul>\n                                                                                    <li><a class=\"text-link\" href=\"#applications\" target=\"\">Iarratais ar chl\u00e1r\u00fa<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#office\" target=\"\">Cuairt a thabhairt ar \u00e1r n-oifig<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#dispute\" target=\"\">Seirbh\u00eds um R\u00e9iteach D\u00edosp\u00f3id\u00ed<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#accessibility%20\" target=\"\">Inrochtaineacht<\/a><\/li>\n                                                                        <\/ul>\n                                    <ul>\n                                                                                    <li><a class=\"text-link\" href=\"#irish\" target=\"\">Seirbh\u00eds\u00ed i nGaeilge<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#feedback\" target=\"\">Aiseolas<\/a><\/li>\n                                                                        <\/ul>\n                            <\/nav>\n            <\/div>\n<\/section>\n\n\n<section id=\"intro\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>R\u00e9amhr\u00e1<\/h2>\n<h3>C\u00e9 sinne<\/h3>\n<p>Comhlacht poibl\u00ed neamhsple\u00e1ch a rial\u00e1lann earn\u00e1il c\u00edosa na h\u00c9ireann is ea an Bord um Thion\u00f3ntachta\u00ed C\u00f3naithe (RTB). Oibr\u00edmid chun c\u00f3ras c\u00edosa cothrom a chinnti\u00fa do gach duine in \u00c9irinn.<\/p>\n<p>In\u00e1r r\u00f3l, d\u00e9anaimid na nithe seo a leanas:<\/p>\n<ul>\n<li>Tion\u00f3nta\u00ed agus tiarna\u00ed tal\u00fan a chur ar an eolas faoina gcearta agus faoina bhfreagrachta\u00ed<\/li>\n<li>A chinnti\u00fa go gcl\u00e1r\u00f3idh tiarna\u00ed tal\u00fan tion\u00f3ntachta\u00ed agus go gclo\u00edfidh siad leis an dl\u00ed c\u00edosa<\/li>\n<li>Cabhr\u00fa le d\u00edosp\u00f3id\u00ed tion\u00f3ntachta a r\u00e9iteach<\/li>\n<li>Sonra\u00ed agus l\u00e9argais iontaofa a shol\u00e1thar chun bonn eolais a chur faoin mbeartas i leith na hearn\u00e1la c\u00edosa<\/li>\n<\/ul>\n<p>T\u00e1imid tiomanta do sheirbh\u00eds\u00ed ardchaighde\u00e1in a shol\u00e1thar a fh\u00e1gann go bhfuil an earn\u00e1il c\u00edosa n\u00edos cothroime agus n\u00edos \u00e9asca le tuiscint.<\/p>\n<p>Rial\u00e1laimid gach ceann de na tion\u00f3ntachta\u00ed pr\u00edobh\u00e1ideacha, de na tion\u00f3ntachta\u00ed Comhlachta Tith\u00edochta Cheadaithe, de na tion\u00f3ntachta\u00ed ar c\u00edos de r\u00e9ir costais, agus de na tion\u00f3ntachta\u00ed i leith c\u00f3ir\u00edocht at\u00e1 sonrach do mhic l\u00e9inn in \u00c9irinn.<\/p>\n<p>Oibr\u00edmid faoi choimirce na Roinne Tith\u00edochta, Rialtais \u00c1iti\u00fail agus Oidhreachta.<\/p>\n<h3>\u00c1r gcustaim\u00e9ir\u00ed<\/h3>\n<p>T\u00e1 raon leathan custaim\u00e9ir\u00ed agus geallsealbh\u00f3ir\u00ed againn, lena n-\u00e1ir\u00edtear tiarna\u00ed tal\u00fan, tion\u00f3nta\u00ed agus gn\u00edomhair\u00ed east\u00e1it, an Rialtas, comhlachta\u00ed st\u00e1it, na me\u00e1in, agus an pobal. T\u00e1 s\u00e9 mar aidhm againn an tseirbh\u00eds is fearr is f\u00e9idir a shol\u00e1thar d\u00e1r gcustaim\u00e9ir\u00ed ar fad. Leaba\u00edonn RTB na prionsabail um shol\u00e1thar seirbh\u00edse ardchaighde\u00e1in isteach i ngach a nd\u00e9anaimid.<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"what\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Cad is Cairt Custaim\u00e9ir\u00ed RTB ann?<\/h2>\n<p>Leagtar amach sa Chairt Custaim\u00e9ir\u00ed seo na caighde\u00e1in seirbh\u00edse ar f\u00e9idir len\u00e1r gcustaim\u00e9ir\u00ed a bheith ag s\u00fail leo nuair a bh\u00edonn siad ag d\u00e9ile\u00e1il linn. Nuair a bh\u00edonn t\u00fa ag d\u00e9ile\u00e1il linn:<\/p>\n<ul>\n<li>Beimid c\u00fairt\u00e9iseach agus meas\u00fail.<\/li>\n<li>Treor\u00f3imid th\u00fa chuig na seirbh\u00eds\u00ed a theasta\u00edonn uait.<\/li>\n<li>Cuirfimid ar an eolas th\u00fa faoi na cearta at\u00e1 agat agus faoi na freagrachta\u00ed at\u00e1 ort.<\/li>\n<li>Cosn\u00f3imid d\u2019fhaisn\u00e9is phearsanta ar aon dul leis na ceanglais cosanta sonra\u00ed uile.<\/li>\n<li>Cinnteoimid go bhfuil \u00e1r bhfaisn\u00e9is ar l\u00edne agus \u00e1r seirbh\u00eds\u00ed ar l\u00edne cothrom le d\u00e1ta, cuimsitheach agus inrochtana ag c\u00e1ch.<\/li>\n<li>Sol\u00e1thr\u00f3imid rochtain ar sheirbh\u00eds\u00ed riachtanacha ateangaireachta m\u00e1 bh\u00edonn t\u00fa ag d\u00e9ile\u00e1il len\u00e1r seirbh\u00eds um r\u00e9iteach d\u00edosp\u00f3id\u00ed, a luaithe a thugann t\u00fa f\u00f3gra roimh r\u00e9 ina thaobh d\u00fainn (f\u00f3gra 10 l\u00e1 oibre).<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"contact\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Teagmh\u00e1il a dh\u00e9anamh leis an mBord um Thion\u00f3ntachta\u00ed C\u00f3naithe<\/h2>\n<p>M\u00e1 bh\u00edonn aon cheisteanna agat, is f\u00e9idir leat teagmh\u00e1il a dh\u00e9anamh le RTB.<\/p>\n<h3>L\u00edne f\u00f3in RTB<\/h3>\n<p>Is f\u00e9idir leat glaoch orainn ar 0818 30 30 37 n\u00f3 01 702 8100. B\u00edonn \u00e1r l\u00ednte f\u00f3in ar oscailt \u00f3 9am go 3pm \u00f3 Luan go hAoine.<\/p>\n<h3>Cain\u00e9il r\u00edomhphoist RTB<\/h3>\n<h4>Foirne RTB at\u00e1 ar f\u00e1il chun cabhr\u00fa leat<\/h4>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"block-block_a0257b8a69559c896b8c6cf4c0aced2f\" class=\"table-block rtb-block margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t\t\t\t<table>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<thead>\n\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th>Cine\u00e1l Ceiste<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th>Seoladh teagmh\u00e1la<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<th>Aga Freagartha Caighde\u00e1nach<\/th>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t<\/thead>\n\t\t\t\t\n\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>Cl\u00e1ruithe<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>registrations@rtb.ie \n\n<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>5 l\u00e1 oibre<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>D\u00edosp\u00f3id\u00ed<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>disputes@rtb.ie  \n\n<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>2 l\u00e1 oibre<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>Forfheidhmi\u00fa Cl\u00e1r\u00fach\u00e1in\n<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>enforcement@rtb.ie   \n\n<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>10 l\u00e1 oibre<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>C\u00f3ir\u00edocht at\u00e1 Sonrach do Mhic L\u00e9inn\n<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>ssa@rtb.ie  \n\n<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<td>5 l\u00e1 oibre<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t\t\t\t\t\t\t<\/tbody>\n\n\t\t\t<\/table>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section id=\"block-block_bf0514c5eae84687660d3153f8f519ad\" class=\"header-paragraph-block rtb-block  margin-top-default margin-bottom-none\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h3>Scr\u00edobh chuig RTB<\/h3>\n<p>Is f\u00e9idir leat teagmh\u00e1il a dh\u00e9anamh linn i scr\u00edbhinn ag an seoladh seo: An Bord um Thion\u00f3ntachta\u00ed C\u00f3naithe, Bosca PO 13841,\u00a0Saorphost FKY7736,\u00a0Cill Orglan,\u00a0Co. Chiarra\u00ed<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"ask\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Na nithe a iarraimid ort agus t\u00fa ag d\u00e9ile\u00e1il linn<\/h2>\n<ul>\n<li>Iarraimid ort caitheamh len\u00e1r mbaill foirne le c\u00fairt\u00e9is agus le meas agus t\u00fa ag d\u00e9anamh teagmh\u00e1il linn. N\u00ed ghlacfaidh RTB le hiompra\u00edocht at\u00e1 maslach, gr\u00e1nna n\u00f3 ionsaitheach.<\/li>\n<li>Le linn glao f\u00f3in, is f\u00e9idir le baill foirne rabhadh a thabhairt duit go gcuirfear deireadh leis an nglao m\u00e1 leanann t\u00fa d\u2019aon iompra\u00edocht dho-ghlactha.<\/li>\n<li>Ba cheart duit a thabhairt faoi deara nach f\u00e9idir linn faisn\u00e9is chl\u00e1r\u00fach\u00e1in n\u00f3 faisn\u00e9is at\u00e1 sonrach don ch\u00e1s a shol\u00e1thar ach amh\u00e1in m\u00e1 t\u00e1 t\u00fa i do theagmh\u00e1la\u00ed liostaithe ar an taifead ar leith. Cuirfear roinnt ceisteanna sl\u00e1nd\u00e1la ort chun do ch\u00e9annacht a fh\u00edor\u00fa.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"applications\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Iarratais ar Chl\u00e1r\u00fa<\/h2>\n<h3>Iarratais ar l\u00edne<\/h3>\n<p>T\u00e1 naoi gc\u00e9im ann chun do thion\u00f3ntacht a chl\u00e1r\u00fa ar l\u00edne. Gheobhaidh t\u00fa r\u00edomhphost uathoibrithe ina n-admh\u00f3far go bhfuarthas d\u2019\u00edoca\u00edocht. M\u00e1s rud \u00e9 go bhfuil na mionsonra\u00ed uile ceart agus go bhfaightear an \u00edoca\u00edocht, gheobhaidh t\u00fa r\u00edomhphost laistigh de 24 uair an chloig ina ndeimhneofar go bhfuil an tion\u00f3ntacht cl\u00e1raithe. M\u00e1s rud \u00e9 nach bhf\u00edora\u00edtear d\u2019iarratas n\u00f3 gur theip ar an \u00edoca\u00edocht, d\u00e9anfaimid teagmh\u00e1il leat chun aon saincheisteanna at\u00e1 f\u00f3s gan r\u00e9iteach a r\u00e9iteach.<\/p>\n<h3>Iarratais ph\u00e1ip\u00e9ir<\/h3>\n<p>Cuirtear iarratais ph\u00e1ip\u00e9ir isteach in\u00e1r gc\u00f3ras a luaithe a fhaighimid iad. M\u00e1s rud \u00e9 go bhfuil na mionsonra\u00ed uile ceart agus go bhfaightear an \u00edoca\u00edocht, seolfaimid litir deimhnithe chugat laistigh de sheacht l\u00e1 oibre. M\u00e1s rud \u00e9 go bhfuil d\u2019iarratas neamhioml\u00e1n n\u00f3 gur theip ar an \u00edoca\u00edocht, d\u00e9anfaimid teagmh\u00e1il leat laistigh de 48 uair an chloig chun aon saincheisteanna at\u00e1 f\u00f3s gan r\u00e9iteach a r\u00e9iteach.\u00a0Mura mb\u00edmid in ann mionsonra\u00ed n\u00f3 \u00edoca\u00edochta\u00ed at\u00e1 ar iarraidh a fh\u00edor\u00fa n\u00f3 a fh\u00e1il i gc\u00e1s iarratais ar l\u00edne n\u00f3 iarratais ph\u00e1ip\u00e9ir:<\/p>\n<ul>\n<li>D\u00e9anfar do chl\u00e1r\u00fa a chatag\u00f3iri\u00fa mar \u2018Cl\u00e1r\u00fa Neamhrath\u00fail\u2019.<\/li>\n<li>N\u00ed f\u00e9idir leat an cl\u00e1r\u00fa neamhrath\u00fail tion\u00f3ntachta a leas\u00fa n\u00e1 a nuashonr\u00fa.<\/li>\n<li>Ais\u00edocfar aon \u00edoca\u00edocht a bheidh d\u00e9anta agat.<\/li>\n<li>Beidh ort iarratas nua a chur isteach.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"office\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Cuairt a thabhairt ar \u00e1r n-oifig<\/h2>\n<p>Is tr\u00ed choinne amh\u00e1in is f\u00e9idir cuairt a thabhairt ar \u00e1r gceannoifig. Cuirtear seomra\u00ed \u00e9isteachta d\u00edosp\u00f3ide RTB ar f\u00e1il do ph\u00e1irtithe at\u00e1 ag freastal ar \u00e9isteachta\u00ed le coinne. M\u00e1 bh\u00edonn coinne agat chun freastal ar \u00e1r n-oifig, d\u00e9anfaimid:<\/p>\n<ul>\n<li>Seomra\u00ed cruinnithe pr\u00edobh\u00e1ideacha a chur ar f\u00e1il le haghaidh cruinnithe agus \u00e9isteachta\u00ed.<\/li>\n<li>Clo\u00ed le caighde\u00e1in um shl\u00e1inte agus s\u00e1bh\u00e1ilteacht san \u00e1it oibre.<\/li>\n<li>Seomra\u00ed cruinnithe inrochtana a chur ar f\u00e1il do dhaoine a bhfuil m\u00edchumas orthu.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"dispute\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Seirbh\u00eds um R\u00e9iteach D\u00edosp\u00f3id\u00ed<\/h2>\n<p>Sol\u00e1thra\u00edonn RTB Seirbh\u00eds um R\u00e9iteach D\u00edosp\u00f3id\u00ed do thiarna\u00ed tal\u00fan, do thion\u00f3nta\u00ed agus do thr\u00ed\u00fa p\u00e1irtithe.\u00a0Sol\u00e1thra\u00edmid tr\u00ed chine\u00e1l r\u00e9itigh d\u00edosp\u00f3id\u00ed:<\/p>\n<ul>\n<li>Idirghabh\u00e1il: is f\u00e9idir leat iarratas a dh\u00e9anamh tr\u00edn\u00e1r nIonad um R\u00e9iteach D\u00edosp\u00f3id\u00ed ar l\u00edne n\u00f3 tr\u00ed fhoirm iarratais ph\u00e1ip\u00e9ir a \u00fas\u00e1id.<\/li>\n<li>Breithni\u00fa: is f\u00e9idir leat iarratas a dh\u00e9anamh tr\u00edn\u00e1r nIonad um R\u00e9iteach D\u00edosp\u00f3id\u00ed ar l\u00edne n\u00f3 tr\u00ed fhoirm iarratais ph\u00e1ip\u00e9ir a \u00fas\u00e1id.<\/li>\n<li>Binse: is f\u00e9idir leat achomharc a dh\u00e9anamh in aghaidh an toraidh ar idirghabh\u00e1il n\u00f3 ar bhreithni\u00fa tr\u00edn\u00e1r nIonad um R\u00e9iteach D\u00edosp\u00f3id\u00ed ar l\u00edne n\u00f3 tr\u00ed fhoirm iarratais ph\u00e1ip\u00e9ir a \u00fas\u00e1id.<\/li>\n<\/ul>\n<h3>Na nithe is g\u00e1 duit a shol\u00e1thar d\u00fainn<\/h3>\n<ul>\n<li>D\u2019uimhir thagartha d\u00edosp\u00f3ide, m\u00e1s ann. Gheobhaidh t\u00fa an uimhir uath\u00fail sin laistigh de 24 uair an chloig \u00f3 dh\u00edosp\u00f3id a chur isteach.<\/li>\n<li>Uimhir f\u00f3in agus seoladh r\u00edomhphoist.<\/li>\n<li>Ba cheart duit aon athr\u00fa ar do sheoladh a chur in i\u00fal d\u00fainn.<\/li>\n<li>N\u00ed m\u00f3r duit freagra a thabhairt go pras ar aon cheisteanna maidir le do dh\u00edosp\u00f3id, mar shampla, m\u00e1 theasta\u00edonn tuilleadh faisn\u00e9ise uainn chun tac\u00fa le d\u2019iarratas.<\/li>\n<\/ul>\n<h3>Fianaise a chur isteach chugainn<\/h3>\n<ul>\n<li>Seol fianaise a luaithe a bheidh uimhir thagartha c\u00e1is agat.<\/li>\n<li>Seol an fhianaise agus na doicim\u00e9id uile tr\u00edd an Ionad um R\u00e9iteach D\u00edosp\u00f3id\u00ed ar l\u00edne n\u00f3 i r\u00edomhphost amh\u00e1in c\u00faig l\u00e1 ar a laghad roimh d\u2019\u00e9isteacht.<\/li>\n<\/ul>\n<p>Is f\u00e9idir leat tuilleadh faisn\u00e9ise faoin tseirbh\u00eds um r\u00e9iteach d\u00edosp\u00f3id\u00ed a fh\u00e1il sa <a href=\"https:\/\/rtb.ie\/disputes\/\">Treoir maidir le R\u00e9iteach D\u00edosp\u00f3id\u00ed<\/a> uainn.<\/p>\n<h3>Seirbh\u00eds\u00ed um r\u00e9iteach d\u00edosp\u00f3id\u00ed i dteangacha eile<\/h3>\n<p>Is f\u00e9idir linn seirbh\u00eds\u00ed aistri\u00fach\u00e1in a shol\u00e1thar ag \u00e9isteachta\u00ed m\u00e1 fhaighimid f\u00f3gra 10 l\u00e1 oibre roimh r\u00e9. N\u00ed f\u00e9idir le haistritheoir comhairle n\u00e1 cabhair a thabhairt maidir le do dh\u00edosp\u00f3id.<\/p>\n<h3>\u00das\u00e1id trealaimh taifeadta<\/h3>\n<p>Leagaimid t\u00e1bhacht ar phr\u00edobh\u00e1ideacht \u00e1r mball foirne agus \u00e1r gcustaim\u00e9ir\u00ed, agus n\u00ed cheada\u00edtear aon taifeadadh ar \u00e1r n-\u00e1itreabh n\u00e1 in aon \u00e1it ina bhfuil agallaimh n\u00f3 cruinnithe ar si\u00fal. T\u00e1 s\u00e9 sin amhlaidh chun cearta cosanta sonra\u00ed \u00e1r gcustaim\u00e9ir\u00ed agus \u00e1r mball foirne a chosaint. T\u00e1 feidhm ag an mbeartas sin maidir le cruinnithe f\u00f3in, le cruinnithe f\u00edor\u00fala agus le seimine\u00e1ir Ghr\u00e9as\u00e1in. Cumhda\u00edtear leis aon chine\u00e1l taifeadta fuaime agus aon chine\u00e1l taifeadta picti\u00fair stad\u00e1in n\u00f3 aon chine\u00e1l f\u00edstaifeadta ar aon ghl\u00e9as. M\u00e1 fhaighimid amach gur sh\u00e1raigh t\u00fa an beartas sin, d\u00e9anfaimid gach beart r\u00e9as\u00fanach chun pr\u00edobh\u00e1ideacht agus cearta cosanta sonra\u00ed na ndaoine lena mbaineann a chosaint.<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"accessibility\" class=\"header-paragraph-block rtb-block  margin-top-default margin-bottom-none\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Inrochtaineacht<\/h2>\n<h3>Seirbh\u00eds\u00ed do dhaoine a bhfuil m\u00edchumas orthu<\/h3>\n<p>T\u00e1imid tiomanta d\u00e1 chinnti\u00fa go mbeidh rochtain ag gach duine ar \u00e1r bhfoirgneamh agus ar an bhfaisn\u00e9is agus na seirbh\u00eds\u00ed a shol\u00e1thra\u00edmid, beag beann ar a gcumas. Is f\u00e9idir leat \u00e1r\u00a0<a href=\"https:\/\/rtb.ie\/about\/access-to-information\/accessibility-statement\/\">R\u00e1iteas Inrochtaineachta a l\u00e9amh ar \u00e1r su\u00edomh Gr\u00e9as\u00e1in<\/a>.\u00a0Cinnteoimid:<\/p>\n<ul>\n<li>Go sainaithneoimid riachtanais na ndaoine a bhfuil m\u00edchumas orthu agus go bhfreastal\u00f3imid orthu.<\/li>\n<li>Go mbeidh \u00e1r n-oifig\u00ed inrochtana ag daoine a bhfuil m\u00edchumas orthu.<\/li>\n<li>Gur f\u00e9idir len\u00e1r nOifigeach Rochtana d\u00e9ile\u00e1il le haon cheisteanna at\u00e1 agat faoi shaincheisteanna m\u00edchumais n\u00f3 faoi rochtain fhisici\u00fail.<\/li>\n<\/ul>\n<h4><strong>Teagmh\u00e1il a dh\u00e9anamh leis an Oifigeach Rochtana<\/strong><\/h4>\n<ul>\n<li>Tr\u00edd an bpost ag: An tOifigeach Rochtana, An Bord um Thion\u00f3ntachta\u00ed C\u00f3naithe, Bosca PO 12323, Baile \u00c1tha Cliath.<\/li>\n<li>Ar an bhf\u00f3n\u00a0ar 0818 303037 n\u00f3 01 7028100 \u00f3 9.30am go 5pm \u00f3 Luan go hAoine.<\/li>\n<\/ul>\n<p>Tr\u00ed r\u00edomhphost ag <a href=\"mailto:accessofficer@rtb.ie\">accessofficer@rtb.ie<\/a><\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"irish\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h3>Seirbh\u00eds\u00ed i nGaeilge<\/h3>\n<p>Is \u00e9 an aidhm at\u00e1 againn:<\/p>\n<ul>\n<li>A chur ar chumas custaim\u00e9ir\u00ed a ngn\u00f3 scr\u00edofa a dh\u00e9anamh i nGaeilge.<\/li>\n<li>Doicim\u00e9id th\u00e1bhachtacha a shol\u00e1thar i nGaeilge agus i mB\u00e9arla araon, lena n-\u00e1ir\u00edtear an Tuarasc\u00e1il Bhliant\u00fail, an Plean Corpar\u00e1ideach, agus an Chairt agus Plean Gn\u00edomha\u00edochta do Chustaim\u00e9ir\u00ed.<\/li>\n<li>Bileoga faisn\u00e9ise a shol\u00e1thar i nGaeilge agus i mB\u00e9arla, m\u00e1s f\u00e9idir.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"feedback\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-default\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Aiseolas<\/h2>\n<p>T\u00e1 RTB tiomanta do sheirbh\u00eds\u00ed a shol\u00e1thar d\u00e1 chustaim\u00e9ir\u00ed i gcomhr\u00e9ir leis na <a href=\"https:\/\/www.gov.ie\/en\/policy-information\/89dbad-guiding-principles-of-quality-customer-service\/\">Treoirphrionsabail um Sheirbh\u00eds Ardchaighde\u00e1in do Chustaim\u00e9ir\u00ed<\/a>. Cuirimid f\u00e1ilte roimh do chuid tuairim\u00ed, molta\u00ed agus aiseolais maidir leis na seirbh\u00eds\u00ed a shol\u00e1thra\u00edmid. \u00das\u00e1idimid an t-aiseolas sin chun feabhas lean\u00fanach a bhaint amach chun an tseirbh\u00eds is fearr is f\u00e9idir a shol\u00e1thar do chustaim\u00e9ir\u00ed. I gc\u00e1s go bhfuil t\u00fa s\u00e1sta n\u00f3 m\u00edsh\u00e1sta leis an tseirbh\u00eds a cuireadh ar f\u00e1il, cuir an m\u00e9id sin in i\u00fal d\u00fainn. D\u00e9an teagmh\u00e1il linn:<\/p>\n<ul>\n<li>Tr\u00edd an bpost:\u00a0An tOifigeach um Sheirbh\u00eds Ardchaighde\u00e1in do Chustaim\u00e9ir\u00ed, An Bord um Thion\u00f3ntachta\u00ed C\u00f3naithe, Bosca PO 13841,\u00a0Saorphost FKY7736,\u00a0Cill Orglan,\u00a0Co. Chiarra\u00ed<\/li>\n<li>Ar an bhf\u00f3n\u00a0ar 0818 303037 n\u00f3 01 7028100 \u00f3 9.30am go 5pm \u00f3 Luan go hAoine.<\/li>\n<li>Tr\u00ed r\u00edomhphost: ag <a href=\"mailto:customer.service@rtb.ie\">customer.service@rtb.ie<\/a><\/li>\n<\/ul>\n<p>M\u00e1s rud \u00e9 go bhfuil gear\u00e1n agat faoi sheirbh\u00eds \u00f3 RTB, cuir sinn ar an eolas faoi sin a luaithe is f\u00e9idir tar \u00e9is don fhadhb teacht chun cinn.<\/p>\n<h3>Faisn\u00e9is le cur ar \u00e1ireamh i do ghear\u00e1n<\/h3>\n<p>Chun cabhr\u00fa linn aghaidh a thabhairt ar do ghear\u00e1n n\u00f3 \u00e9 a imscr\u00fad\u00fa go h\u00e9ifeacht\u00fail, ba cheart duit na nithe seo a leanas a chur ar \u00e1ireamh:<\/p>\n<ul>\n<li>D\u2019ainm agus do sheoladh.<\/li>\n<li>Mionsonra\u00ed faoin ngear\u00e1n agus ainm na rann\u00f3ige \u2013 tabhair a oiread faisn\u00e9ise agus is f\u00e9idir chun cabhr\u00fa linn do ghear\u00e1n a imscr\u00fad\u00fa.<\/li>\n<li>An ball foirne a raibh t\u00fa ag d\u00e9ile\u00e1il leis n\u00f3 l\u00e9i, m\u00e1 bh\u00edonn s\u00e9 n\u00f3 s\u00ed ar f\u00e1il.<\/li>\n<li>Uimhir theagmh\u00e1la am lae, m\u00e1s mian leat go nd\u00e9anfaimis teagmh\u00e1il leat ar an bhf\u00f3n.<\/li>\n<\/ul>\n<h3>An d\u00f3igh a nd\u00e9ile\u00e1laimid le do ghear\u00e1n<\/h3>\n<p>Your complaint will be handled by a staff member who was not directly part of the original situation that caused your complaint. We will investigate your complaint and respond to you within 14 working days of getting it. If your complaint needs further investigation, we will let you know and keep you updated on our investigation.<\/p>\n<h3>Conas do ghear\u00e1n a fhormh\u00e9ad\u00fa<\/h3>\n<p>M\u00e1s rud \u00e9, tar \u00e9is duit an n\u00f3s imeachta gear\u00e1n thuas a lean\u00faint, nach bhfuil t\u00fa s\u00e1sta f\u00f3s, is f\u00e9idir leat do ghear\u00e1n a chur chuig:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.ombudsman.ie\/\">Oifig an Ombudsman<\/a>: i gc\u00e1s gear\u00e1in faoi cheanglais chl\u00e1r\u00fach\u00e1in a chumhda\u00edtear faoi Chuid 7 den Acht um Thion\u00f3ntachta\u00ed C\u00f3naithe (Cl\u00e1r\u00fa Tion\u00f3ntachta\u00ed).<\/li>\n<li><a href=\"https:\/\/www.bing.com\/ck\/a?!&amp;&amp;p=3215abab6ee333818b110ec1da788d74915e504ae2081bf924e1bd16fbedd583JmltdHM9MTczMjgzODQwMA&amp;ptn=3&amp;ver=2&amp;hsh=4&amp;fclid=24b3b84b-0071-6a7f-2d14-ad08010e6bc2&amp;psq=%e2%80%a2+The+Data+Protection+Commissioner&amp;u=a1aHR0cHM6Ly93d3cuZGF0YXByb3RlY3Rpb24uaWUvZW4&amp;ntb=1\">An Coimisi\u00fan um Chosaint Sonra\u00ed<\/a>: i gc\u00e1s gear\u00e1in faoi chosaint sonra\u00ed.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.coimisineir.ie\/?lang=EN\">An Coimisin\u00e9ir Teanga<\/a>: i gc\u00e1s gear\u00e1in faoi sheirbh\u00eds\u00ed i nGaeilge.<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"feedback\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-default\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h3>Plean Gn\u00edomha\u00edochta Custaim\u00e9ir\u00ed<\/h3>\n<p>T\u00e1 \u00e1r seirbh\u00eds\u00ed bunaithe ar an 12 Phrionsabal um Sheirbh\u00eds Ardchaighde\u00e1in do Chustaim\u00e9ir\u00ed d\u2019eagra\u00edochta\u00ed earn\u00e1la poibl\u00ed. Leagtar amach in\u00e1r bPlean Gn\u00edomha\u00edochta Custaim\u00e9ir\u00ed don tr\u00e9imhse 2024-2027 na bearta a dh\u00e9anfaidh RTB chun a chinnti\u00fa go gcomhl\u00edonfaimid na prionsabail sin.<\/p>\n<p><a href=\"https:\/\/rtb.ie\/wp-content\/uploads\/2025\/07\/RTB-Customer-Action-Plan-2024-2027.pdf\">L\u00e9igh an Plean Gn\u00edomha\u00edochta Custaim\u00e9ir\u00ed 2024-2027 \u00f3 RTB<\/a><\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":1328,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1239,1","_relevanssi_noindex_reason":"","_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-1234","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-04-25 16:07:39","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/comments?post=1234"}],"version-history":[{"count":19,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1234\/revisions"}],"predecessor-version":[{"id":52918,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1234\/revisions\/52918"}],"up":[{"embeddable":true,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1328"}],"wp:attachment":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/media?parent=1234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}