{"id":1357,"date":"2025-05-06T14:18:38","date_gmt":"2025-05-06T14:18:38","guid":{"rendered":"https:\/\/rtb.ie\/ga\/?page_id=1357"},"modified":"2025-10-10T09:28:16","modified_gmt":"2025-10-10T09:28:16","slug":"accessibility-statement","status":"publish","type":"page","link":"https:\/\/rtb.ie\/ga\/about\/access-to-information\/accessibility-statement\/","title":{"rendered":"R\u00e1iteas inrochtaineachta"},"content":{"rendered":"\n<div class=\"translation-notice no-print\">\n        <div class=\"inner container\">\n            <p><strong>Cuirfear aistri\u00fach\u00e1n ar f\u00e1il go luath<\/strong><\/p>\n            <p>\u00c1r leithsc\u00e9al as an m\u00edchaoithi\u00falacht. Cuirfear aistri\u00fach\u00e1n Gaeilge ar an leathanach seo ar f\u00e1il go luath. Go raibh maith agat as do chuid foighneachta agus muid ag obair ar leagan uasd\u00e1taithe.<\/p>\n        <\/div>\n    <\/div><section id=\"block-block_7658e7d4c82e96e5ef85829758ea1ddc\" class=\"header-block rtb-block colour-teal margin-top-none margin-bottom-default\">\n    <div class=\"container\">\n        <nav class=\"breadcrumbs\" aria-label=\"breadcrumb\">\n    <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Bord um Tion\u00f3ntachta\u00ed C\u00f3naithe.\" href=\"https:\/\/rtb.ie\/ga\" class=\"home\" aria-current=\"page\"><span property=\"name\"><i class=\"rtb-home-icon\"><\/i><\/span><\/a><meta property=\"position\" content=\"1\"><\/span><i class=\"rtb-chevron\"><\/i><\/nav>\n        \n        <div class=\"wrapper\">\n            <div class=\"content\">\n                            \n                <h1 class=\"heading-xl\">R\u00e1iteas inrochtaineachta<\/h1>\n                                            <\/div>\n            <!-- Temporary image: Remove after migrating illustrations to the illustration_selection field -->\n            \n                                    <div class=\"illustration fade-up\" aria-hidden=\"true\">\n                                                    <img decoding=\"async\" src=\"https:\/\/rtb.ie\/ga\/wp-content\/themes\/rtb\/assets\/images\/illustrations\/header-block\/header-illustration-teal-a.svg\" alt=\"\" \/>\n                                            <\/div>\n                                    <\/div>\n\n    <\/div>\n<\/section>\n\n\n<section id=\"block-block_91fac88f90972d29ea0e14dad12846a4\" class=\"navigation-block container rtb-block margin-top-default margin-bottom-none\">\n    <div class=\"content\">\n        <header>\n                            <h2 class=\"heading-s\">On this page<\/h2>                        <i class=\"rtb-arrow down\"><\/i>\n        <\/header>\n                    <nav class=\"navigation\">            \n                                    <ul>\n                                                                                    <li><a class=\"text-link\" href=\"#Compliance_Status\" target=\"\">Compliance Status<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#Non-accessible_content\" target=\"\">Non-accessible content<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#Preparation\" target=\"\">Preparation of this Accessibility Statement<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#Feedback\" target=\"\">Feedback &amp; contact information<\/a><\/li>\n                                                                        <\/ul>\n                                    <ul>\n                                                                                    <li><a class=\"text-link\" href=\"#Section_39\" target=\"\">Section 39 Complaints Procedure<\/a><\/li>\n                                                                                                                <li><a class=\"text-link\" href=\"#Enforcement_Procedures\" target=\"\">Enforcement Procedures<\/a><\/li>\n                                                                        <\/ul>\n                            <\/nav>\n            <\/div>\n<\/section>\n\n\n<section id=\"Compliance_Status\" class=\"header-paragraph-block rtb-block  margin-top-default margin-bottom-none\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Compliance Status<\/h2>\n<p>The Residential Tenancies Board is committed to making this website accessible in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 &#8211; S.I. No. 358\/2020 and to ensuring this website is accessible to the widest possible audience, regardless of technology or ability.<\/p>\n<p>This accessibility statement applies to rtb.ie<\/p>\n<p>The website is partially compliant with the European standard Accessibility Requirements for ICT Products and Services (based on Web Content Accessibility Guidelines (WCAG) 2.1) due to the non-compliances listed below.<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"Non-accessible_content\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Non-accessible Content<\/h2>\n<h3>General Content Accessibility<\/h3>\n<p>Some images are missing appropriate alt text<br \/>\nSome headings are not marked up, are marked up incorrectly, or skip levels, or use incorrect level<br \/>\nSome data tables, such as on the Rent Pressure Zone Results page, do not use table heading tags<br \/>\nSome pages are not fully mobile responsive<br \/>\nSome nesting hierarchy issues are found throughout the site<\/p>\n<h3>Form &amp; Interactive Content Accessibility<\/h3>\n<p>Labels are missing in some cases, such as on the Rent Pressure Zone page, RPZ Calculator page and the Investigations and Sanctions form<br \/>\nFieldsets are missing on the Is this page useful facility<br \/>\nLabel targets are hidden in some cases<br \/>\nAria use is incorrect on some controlling buttons<br \/>\nSome links open in a new window without warning<br \/>\nIn some cases, extended descriptions are not programmatically attached to the relevant form field<br \/>\nAlert and status roles are not used on form error and feedback messages<br \/>\nSome error messages could be more specific and helpful<br \/>\nSome links, buttons and navigation areas would benefit from use of aria to add additional context<\/p>\n<h3>Keyboard Accessibility<\/h3>\n<p>On the Check the Register page, the paging system, and export options are not keyboard available<br \/>\nOn the Rent Pressure Zone page, the search button is not keyboard available<br \/>\nOn the investigations and sanctions form, the upload buttons are not keyboard available<br \/>\nFocus order is poor following use of paging systems, some in-page links and some search systems<\/p>\n<h3>Colour Related Accessibility<\/h3>\n<p>There are color contrast issues with some element on the site, such as active color states, graphs, and form fields<br \/>\nThere are focus-visibility issues on buttons, icons &amp; form fields throughout the site<br \/>\nIn-text link underline is often not contrast compliant<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"Preparation\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Preparation of this Accessibility Statement<\/h2>\n<p>This statement was last reviewed and updated on 10 June 2024<br \/>\nThis website was tested for compliance with the Web Content Accessibility Guidelines (WCAG 2.1) Level-AA in April 2024. The test was carried out by independent accessibility consultants, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"Feedback\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Feedback and Contact Information<\/h2>\n<h3>RTB Access Officer<\/h3>\n<p>Feedback, queries and complaints about accessibility are dealt with by the RTB Access Officer,<br \/>\nThe RTB Access Officer arranges for and coordinates assistance and guidance to persons with disabilities accessing the services we provide.<\/p>\n<p>To contact the RTB Access Officer please use any of the details listed below;<\/p>\n<h4>By post:<\/h4>\n<p>Access Officer<\/p>\n<p>An Bord um Thion\u00f3ntachta\u00ed C\u00f3naithe,<\/p>\n<p>Bosca PO 13841,<\/p>\n<p>Saorphost,<\/p>\n<p>FKY7736<\/p>\n<h4>By telephone:<\/h4>\n<p><a href=\"tel:0818303037\">0818303037<\/a> or<a href=\"tel:017028100\"> 017028100<\/a><br \/>\nBy email:<br \/>\n<a href=\"mailto:accessofficer@rtb.ie\">accessofficer@rtb.ie<\/a><\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"Section_39\" class=\"header-paragraph-block rtb-block  margin-top-xs margin-bottom-xs\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Section 39 Complaints Procedure<\/h2>\n<p>If you wish to make a complaint that the RTB has not met its obligations under the Disability Act 2005 please follow the RTB\u2019s Section 39 Complaints Procedure as set out in the <a href=\"https:\/\/rtb.ie\/ga\/wp-content\/uploads\/2025\/05\/RTB_S39_Complaints_Procedure.pdf\">document here<\/a>.<\/p>\n<p>Section 39 complaints can be submitted by post addressed to S39 Complaints, RTB Access Officer, PO Box 12323, Dublin 2 or by email to <a href=\"mailto:S39complaints@rtb.ie\">S39complaints@rtb.ie<\/a><br \/>\nThe relevant redress and complaints provisions are set out in statute in the Equal Status Act 2000 (No.8 of 2000) and the Disability Act 2005 (No.14 of 2005).<\/p>\n<p>If you wish to request content in an accessible format, please include the following detail:<\/p>\n<ul>\n<li>Your required format.<\/li>\n<li>The content you wish to receive (please include the URL of the content)<\/li>\n<li>Your name and email address.<\/li>\n<\/ul>\n<p>We will make all reasonable efforts to fulfil your request. We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days. Please note, there are certain content exemptions as set out in Directive (EU) 2016\/2102.<\/p>\n<p>If you are not happy with the response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.<\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"Enforcement_Procedures\" class=\"header-paragraph-block rtb-block  margin-top-none margin-bottom-default\">\n\t<div class=\"container\">\n\t\t<div class=\"content\">\n\t\t\t<article class=\"cms-content\">\n\t\t\t\t\t\t\t\t\t<h2>Enforcement Procedures<\/h2>\n<p>If you are dissatisfied about how we respond to your request or complaint, you can complain to the Office of the Ombudsman under the terms of the Disability Act 2005.<br \/>\nOffice of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773<br \/>\n<a href=\"tel:+353 (0)1 639 5600\">tel:+353 (0)1 639 5600 \u00a0<\/a><\/p>\n<p>Email: <a href=\"mailto:complaints@ombudsman.ie\">complaints@ombudsman.ie<\/a><br \/>\nWeb: <a href=\"http:\/\/www.ombudsman.ie\/disability-act\/make-a-complaint\">www.ombudsman.ie\/disability-act\/make-a-complaint<\/a><\/p>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":1340,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1239,1","_relevanssi_noindex_reason":"","_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-1357","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"publishpress_future_action":{"enabled":false,"date":"2026-04-29 19:02:33","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/comments?post=1357"}],"version-history":[{"count":15,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1357\/revisions"}],"predecessor-version":[{"id":52490,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1357\/revisions\/52490"}],"up":[{"embeddable":true,"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/pages\/1340"}],"wp:attachment":[{"href":"https:\/\/rtb.ie\/ga\/wp-json\/wp\/v2\/media?parent=1357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}