Accessibility Statement

Non-accessible Content

General Content Accessibility

Some images are missing appropriate alt text
Some headings are not marked up, are marked up incorrectly, or skip levels, or use incorrect level
Some data tables, such as on the Rent Pressure Zone Results page, do not use table heading tags
Some pages are not fully mobile responsive
Some nesting hierarchy issues are found throughout the site

Form & Interactive Content Accessibility

Labels are missing in some cases, such as on the Rent Pressure Zone page, RPZ Calculator page and the Investigations and Sanctions form
Fieldsets are missing on the Is this page useful facility
Label targets are hidden in some cases
Aria use is incorrect on some controlling buttons
Some links open in a new window without warning
In some cases, extended descriptions are not programmatically attached to the relevant form field
Alert and status roles are not used on form error and feedback messages
Some error messages could be more specific and helpful
Some links, buttons and navigation areas would benefit from use of aria to add additional context

Keyboard Accessibility

On the Check the Register page, the paging system, and export options are not keyboard available
On the Rent Pressure Zone page, the search button is not keyboard available
On the investigations and sanctions form, the upload buttons are not keyboard available
Focus order is poor following use of paging systems, some in-page links and some search systems

Colour Related Accessibility

There are color contrast issues with some element on the site, such as active color states, graphs, and form fields
There are focus-visibility issues on buttons, icons & form fields throughout the site
In-text link underline is often not contrast compliant

Preparation of this Accessibility Statement

This statement was last reviewed and updated on 10 June 2024
This website was tested for compliance with the Web Content Accessibility Guidelines (WCAG 2.1) Level-AA in April 2024. The test was carried out by independent accessibility consultants, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM).

Feedback and Contact Information

RTB Access Officer

Feedback, queries and complaints about accessibility are dealt with by the RTB Access Officer,
The RTB Access Officer arranges for and coordinates assistance and guidance to persons with disabilities accessing the services we provide.

To contact the RTB Access Officer please use any of the details listed below;

By post:

Access Officer
Residential Tenancies Board,
Po Box 47,
Clonakilty,
County Cork

By telephone:

0818303037 or 017028100
By email:
accessofficer@rtb.ie

Section 39 Complaints Procedure

If you wish to make a complaint that the RTB has not met its obligations under the Disability Act 2005 please follow the RTB’s Section 39 Complaints Procedure as set out in the document here.

Section 39 complaints can be submitted by post addressed to S39 Complaints, RTB Access Officer, PO Box 12323, Dublin 2 or by email to S39complaints@rtb.ie
The relevant redress and complaints provisions are set out in statute in the Equal Status Act 2000 (No.8 of 2000) and the Disability Act 2005 (No.14 of 2005).

If you wish to request content in an accessible format, please include the following detail:

• Your required format.
• The content you wish to receive (please include the URL of the content)
• Your name and email address.

We will make all reasonable efforts to fulfil your request. We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days. Please note, there are certain content exemptions as set out in Directive (EU) 2016/2102.

If you are not happy with the response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.