How to make a subject access request

Our commitment to your privacy

We are committed to protecting your privacy and individual data rights. The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 govern how we use, process, and store your personal data. The RTB processes personal data to carry out our mandate under the Residential Tenancies Act, 2004 (as amended). We do not need your consent to process personal data when the data is required to fulfil our legal responsibilities. Processing includes storing, collecting, using, sharing and securely disposing of personal data, and includes automated or manual operations.

RTB Privacy Statement

For detailed information on how we collect, use and protect your personal data, please read our Privacy Statement. This statement also outlines your rights in relation to your data. We may update our Privacy Statement as needed.

Your right to access personal data

You have a right to access your personal data, subject to certain conditions. This is called a “data subject access request”.

To submit a request

Download and complete the RTB Data Subject Access Request form (pdf). Send the completed form:

  • By email: to dataprotection@rtb.ie
  • By post: to Data Protection Officer, Residential Tenancies Board, 5th floor, O’Connell Bridge House, D’Olier Street Dublin 2 D02 RR99

Information to include

    • Include your contact details so we can get back to you.
    • Any relevant information to help identify your data, such as your name, phone number, address, email address, registration number or Dispute Resolution reference number.
    • We may ask you for identification to confirm that you are the person who the data belongs to.

What happens next?

Once we receive your valid data subject access request, we will:

  • Acknowledge it within 15 calendar days
  • Respond with the relevant information within 30 calendar days

Under GDPR, we are only required to provide a copy of the data being processed, not the entire record. In some cases, we may redact (remove or black out) information relating to third parties or where required by law.

If you are not satisfied

If you are unhappy with our response, you can make a complaint to the Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23.

Data sharing

We receive information from many sources, including:

  • The Department of Social Protection
  • Housing Assistance Payment Scheme
  • Members of the public
  • Other public sector organisations, including housing organisations
  • Tenants
  • Tenant representative organisations
  • Landlords
  • Landlord representative organisations
  • Elected representatives
  • Residents’ associations

We use this information to ensure landlords comply with registration requirements and may share relevant data with other public sector bodies, such as the Department of Social Protection, local authorities and Revenue.