Residential Tenancies Board launches new online Dispute Resolution Centre
Yesterday, Monday 7th July 2025, the RTB launched our new online Dispute Resolution Centre.
The new system will change how landlords, tenants and third parties can apply for RTB dispute resolution services and manage their cases.
Through one online portal, it will now be easier for RTB customers to:
- Apply and pay for dispute resolution
- Submit evidence
- Check the status of a case
- See when a hearing is scheduled
- Get in touch with a case officer
Speaking on the launch of the new service, Rosemary Steen, Director of the RTB said:
“The launch of our online Dispute Resolution Centre is an important new chapter in our ability to deliver IT solutions to improve RTB customer experience. Our choice to configure an existing global platform instead of developing a bespoke solution has enabled us to deliver this project in the fastest and most cost-effective way.”
Linda Creighton, Head of Dispute Resolution Services (Acting) with the RTB explained that:
“Last year, over 9,000 customers used the RTB Dispute Resolution Service. This new platform will enable our customers to apply, pay for and manage their dispute case online. It will allow for faster case processing and better communication with the RTB.”
Changes to the RTB dispute application process from 7th July
From 7th July 2025, all new dispute applications will be made through one online application form in the Dispute Resolution Centre.
We will no longer have a separate application form for mediation or adjudication. Instead, we will contact parties after they apply to discuss the dispute resolution options. At this point, we will agree to schedule their case for either a mediation or an adjudication hearing.
Paper application forms will still be available online in the Forms and templates section.
How to use the new Dispute Resolution Centre
Open the Dispute Resolution Centre using the blue button in the top right-hand corner of the webpage. Parties will need to create an account before they can submit a dispute case.
Support on the Dispute Resolution Centre
Our explainer video shows how to complete key tasks from creating an account and submitting a dispute to uploading evidence and making an appeal.
We will host two online clinics to support stakeholders to use the Dispute Resolution Centre. Click on the links below to register for one of the clinics:
- Wednesday, 9th July 2025, 14:30 – 15:15: click to register
- Tuesday, 15th July 2025, 11:00 – 11:45: click to register
Dispute cases submitted before 7th July 2025
Where an application was submitted but we have not contacted parties yet
The case has been moved into the new Dispute Resolution Centre and we will issue emails to invite parties to create an account.
All the details already submitted will be available to view and the case can be managed through the portal.
Where we have already contacted parties to confirm case details
We will process the case through our old system. The case will not be visible in the Dispute Resolution Centre.
This will have no impact on the case and information will be sent by email and letter about case scheduling, submitting evidence and case outcomes.
Ends