How investigations work
Information on how the RTB investigation and sanctions process works.
Summary
The RTB takes any failure to comply with rental law seriously.
The RTB can start an investigation on its own initiative or after receiving a report or a formal complaint.
Find information in this section about how RTB investigations start and what to expect during the process.
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Investigation process
The RTB can start an investigation on its own initiative, a report or a formal complaint. This page explains how RTB investigations start and what to expect during the investigation process.
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Decisions and sanctions
This page explains how the RTB decides whether to impose a sanction and the nature of any sanction.
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Acknowledging improper conduct
If a landlord admits to improper conduct, they must complete an Acknowledgement Form and submit the form within 21 days. This page explains how to acknowledge allegations of improper conduct.