Wear and tear is the gradual deterioration of things in the rented property over time.
Tenants are responsible for leaving the property in good condition but are not responsible for normal wear and tear to the property.
It is tricky to identify what is normal wear and tear and what is excess wear and tear.
Use the guidelines below to help.
The level of acceptable wear and tear depends on the length of the tenancy and the number of occupants. For example, a property occupied for ten years to a group of occupants will naturally show more wear and tear than one rented for a few months to a single occupant.
While landlords can expect some deterioration in the property, tenants are responsible for damage to the property that is beyond normal wear and tear.
Before the tenancy begins, you should agree with your landlord whether you are allowed to have a pet in the property. Any terms around pets should be included in the rental agreement.
If your pet causes damage beyond normal wear and tear, you must repair the damage or compensate the landlord for the damage.
Disputes about pets should be discussed first. If unresolved, they can be referred to our dispute resolution service.
Your landlord can deduct repair costs from your deposit if damage beyond normal wear and tear has occurred. However, your landlord must give you evidence to justify the deduction.
If a dispute arises, we recommend that your landlord provides the following evidence:
Your landlord cannot charge you for full replacement costs if an item was already significantly worn. For example, if a nine-year-old sofa is damaged, the landlord cannot claim the cost of a brand new sofa.
If you are a landlord, take the following steps to prevent disputes over wear and tear:
If you are a tenant, take the following steps to prevent disputes over wear and tear:
